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Security before fulfillment

Ownership & Identity Verification

Learn why identity and vehicle-ownership checks are separate, required safeguards and how sensitive documents will be handled only through an approved secure process.

Verification is staged and server-controlled.

  1. Service-request and vehicle information is reviewed.
  2. Identity and vehicle ownership or authorization are evaluated as separate requirements.
  3. Fulfillment remains blocked until every applicable requirement is satisfied.

The general lead form does not accept identity or ownership documents. Sensitive documents require an approved secure submission process.

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HCA Diagnostics is an independent service provider and is not affiliated with or endorsed by Mercedes-Benz.